30 Days Returns
We offer returns on most items within 30 days of purchase. We proudly offer our hassle-free policy on all products. Our commitment is to ensure that your shopping experience with us is risk-free and enjoyable. Please note the exceptions below.
Return Conditions
We offer a hassle-free return policy for all customers who meet the following conditions:
- The refund or return request is made within 30 days of the delivery date.
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The product is purchased directly from our website (https://omniveras.shop/).
- The customer has followed the product usage instructions provided on our website or packaging.
- The item must be unused, in its original condition, and free from any damage.
- It must be returned in the original packaging, including all accessories, tags, or inserts.
- Proof of purchase, such as the order confirmation email or packing slip, must be included.
Procedure for returns
To initiate a return, contact us at [email protected] or +1 (469) 420-3241. We will send you a return form and instructions on how and where to send the package.
Items returned to us without first requesting a return will not be accepted.
How much will customers pay for return shipping?
You are responsible for the cost of return shipping for remorse. And it's our responsibility if you get the wrong or damaged products. We recommend using a trackable shipping service to ensure your return is received.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and provide a resolution.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
What is the restocking fee?
There is no restocking fee.
Refunds
Once we receive and inspect your return, we will notify you about your refund approval status. If approved, refunds will be processed automatically to your original payment method within 10 business days.
If you do not see the refund after 10 business days, check your bank statement or contact your credit card provider. If the issue persists, reach out to us at [email protected] or +1 (469) 420-3241. We respond within 24 hours.
If you have any questions or need assistance with your return, please do not hesitate to email our customer support team at:
Contact Us
Company Name: Omniveras
Phone Number: +1 (469) 420-3241
Email: [email protected]
Business Address: 539 W Commerce St, Dallas, TX 75208, United States
Contact Form: Here
Customer service hours: Monday-Friday: 10:00 AM to 6:00 PM (CST)
